Question 1

How quickly should I call a restoration company?

Accepted Answer

Immediately! Even if the damage appears minor, it’s worth getting a professional opinion. Highline Restoration offers FREE walkthroughs.

Question 2

Who should you call first after property damage: your insurer or a restoration contractor?

Accepted Answer

Call a restoration contractor first if you need emergency help. We can start mitigation, document the damage, and help you move the claim forward. Then contact your insurer as soon as you can to open the claim and confirm coverage.

Question 3

What does an emergency restoration company do?

Accepted Answer

An emergency restoration company responds to damage caused by water, fire, storms, sewage backup, or mold. Their first priority is preventing additional damage through emergency mitigation before completing repairs and restoration.

Question 4

How quickly should you contact a restoration company after damage starts?

Accepted Answer

Call right away. Fast action helps limit damage, reduce cleanup time, and lower the risk of mold or further loss. Highline Restoration offers 24/7 emergency response in Utah.

Question 5

Are you available 24/7 for emergency restoration?

Accepted Answer

Yes. You can call us any time for water, fire, mold, or storm damage. We respond 24/7 across Utah and dispatch help as quickly as possible.

Question 6

Does homeowners insurance cover emergency restoration?

Accepted Answer

Many insurance policies cover sudden and accidental damage. Coverage varies by policy, so it's important to review your insurance or speak with your provider.

Question 7

How are mitigation and restoration different?

Accepted Answer

Mitigation stops the damage from getting worse. Restoration repairs the property and returns it to pre-loss condition. You usually need both after a loss.

Question 8

When should I call an emergency restoration company?

Accepted Answer

Call immediately! After discovering flooding, fire damage, sewage backups, storm damage, or any situation where your property is at risk of ongoing damage. Acting quickly often leads to better outcomes and lower repair costs!

Question 9

What should I do before the restoration team arrives?

Accepted Answer

If it is safe, shut off the water source, avoid damaged areas, and move valuables away from the affected space. Take photos for records, and do not use fans or heating on wet materials unless we tell you to.

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